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Returns and Refunds Policy

Returns and Refunds Policy

We want you to be able to shop with confidence. Our Returns Policy is designed to assist you in the unlikely event you need to return your purchase. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

  1. Please email sales@altrex.com.au to request a refund and we will assign you a Return Authority Number.
  2. Mail your returned item to:
    Online Store
    Altrex Auto Accessories
    PO Box 7198
    Brookvale NSW 2100
  3. Include in your package a signed letter stating the reason for your return and a copy of your receipt.
  4. You will be contacted within 3 working days to advise of the progress of your return.

You are entitled to a replacement, credit or refund where products have a major failure, such as:

  • When it is faulty
  • Wrongly described
  • Different from the product advertised; or
  • Does not do what it is supposed to do

We are not required to replace or refund your product if you simply change your mind.

Any expenses relating to the return of your product will normally have to be paid by you. We will pay for return freight for any product assessed as having a major failure. We may need to assess your product to determine whether a repair, replacement or refund is appropriate.

In some cases a refund, replacement or repair may not be offered if you:

  • Substantially modify the product;
  • Misuse the product contrary to user instructions or packaging labels; or
  • Simply change your mind.

Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.